Your privacy is critically important to us. At ServiceCraftOS, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim for full transparency on how we gather, use, and share your personal information.
Who We Are
ServiceCraftOS operates the ServiceCraftOS Chrome Extension and dashboard. You can contact us at support@servicecraftos.com.
Information We Collect
We only collect information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better.
Information You Provide to Us
- **Account Information:** When you create an account, we collect your email address and password.
- **Profile Information:** You may provide us with your name, phone number, LinkedIn profile URL, GitHub URL, portfolio URL, and your resume content (text or file upload). This information is used to auto-fill job applications on your behalf.
- **Payment Information:** If you purchase a paid plan, we use third-party payment processors (e.g., Stripe) to handle payment transactions. We do not directly store your credit card details.
- **Communications with Us:** When you communicate with us via email or support channels, we keep records of those communications.
Information We Collect Automatically
- **Usage Information:** We collect information about how you use our Chrome Extension and dashboard, such as the jobs you apply to, the platforms used, features accessed, and application submission status. This helps us improve our service.
- **Device Information:** We may collect information about the device you use to access our services, such as your browser type and operating system.
- **Log Data:** Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as IP addresses, browser type, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
- **Proof of Delivery Data:** For applications submitted using our service, we record a chain of custody including timestamps, unique hashes, application details (job title, company, platform, URL), and success/failure status. If enabled, we may capture screenshots of confirmation pages.
How We Use Information
We use information about you for the purposes listed below:
- To provide our Services, including processing your job applications, tailoring resumes and cover letters, tracking application status, and providing proof of delivery.
- To personalize your experience and improve our Services (e.g., to understand which features are most popular).
- To communicate with you, for example, by sending you emails about your account, new features, or promotional offers.
- To monitor and analyze trends and better understand how users interact with our Services, which helps us to improve them.
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and churn.
- To monitor and prevent any problems with our Services, protect the security of our Services, and detect and prevent fraudulent transactions and other illegal activities.
- To comply with any legal obligations we have, such as responding to lawful requests from government agencies.
Sharing Information
We do not sell your private personal information to anyone. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- **Third-Party Vendors:** We may share information with third-party vendors who need to know information about you in order to provide their services to us, such as payment processors (Stripe), email delivery services, and AI content generation APIs (OpenAI). We only share information necessary for them to perform their functions.
- **Legal Requests:** We may disclose information about you in response to a subpoena, court order, or other governmental request.
- **To Protect Rights and Property:** We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of ServiceCraftOS, third parties, or the public at large.
- **Business Transfers:** In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, your information would likely be among the assets transferred.
- **With Your Consent:** We may share and disclose information with your consent or at your direction.
Security
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. This includes using encryption for data in transit and at rest, and secure authentication methods.
Your Choices
You have several choices available when it comes to information about you:
- **Limit the Information You Provide:** You can choose not to provide optional account information, profile information, or resume content. However, our services may be limited as a result.
- **Opt-Out of Electronic Communications:** You may opt out of receiving promotional messages from us. Even if you opt out, we may still send you other messages, like those about your account, legal notices, or application status updates.
- **Set Your Browser to Reject Cookies:** You can usually set your browser to remove or reject browser cookies before using our websites, with the drawback that certain features of our websites may not function properly without the aid of cookies.
Your Rights
Depending on where you live, you may have additional rights, such as:
- **Access to Your Data:** You can request a copy of the personal data we hold about you.
- **Correction:** You can ask us to correct inaccurate personal data.
- **Erasure:** You can ask us to delete your personal data.
- **Objection/Restriction:** You can object to our processing of your personal data or ask us to restrict its processing.
- **Data Portability:** You can request that we transfer your personal data to another service.
To exercise these rights, please contact us at support@servicecraftos.com.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@servicecraftos.com